Stellenbeschreibung
You will shape how customers adopt, scale and govern AI as part of their digital transformation. You will help customers: Find the use cases that matter most Design adoption approaches that work for their people Remove the blockers that slow them down Focus on customer and partner experience through efficient delivery, ensuring a seamless and connected engagement that supports value realization, improved satisfaction, and acceleration of transformation. Act as the voice of the customer by sharing feedback, insights, success stories, and strategic or technical input with internal teams, and contribute to identifying patterns across customers or industries that inform actionable insights and product improvements. Contribute to identifying, escalating, and mitigating technical and business blockers using appropriate tools and processes to accelerate solution deployment, usage, and business outcome realization. Bachelor's Degree in Computer Science, Information Technology, Engineering, Business or related field AND experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting OR equivalent experience As this role will involve collaboration with local customers, fluency in German is required. Master's Degree in Computer Science, Information Technology, Engineering, Business, or related field AND solid experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting OR equivalent experience Solid experience working in a customer-facing role (e.g., internal and/or external) Solid experience working on technical projects Technical Certification in Cloud (e.g., Azure, Amazon Web Services, Google, security certifications) Fluency in French
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