Field Service Technician (Region Central Switzerland) f/m/d (80-100%)

At ABB, we help industries run leaner and cleaner—and every person here makes that happen. You’ll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world. This position reports to: Service Team Leader __ In this position, you will perform service activities in accordance with work instructions and ABB quality and safety guidelines. You will ensure excellent customer service on a daily basis by planning service assignments and executing them in line with customer requirements and expectations. Through your clear and professional communication, you will contribute to customer satisfaction and loyalty by providing transparent information regarding schedules, processes, and expectations. Work model: Field-based This role is part of the Electrification, Smart Power division in Baden. Your key stakeholders will include customers, field service colleagues, and the internal service coordination team. You will be mainly accountable for: Collaborate with customers on-site to identify optimization opportunities and resolve existing challenges Perform service assignments, identify technical issues, and conduct on-site or remote analysis within the service categories and product areas for which you are certified Prepare material lists for service assignments and ensure that all required materials, spare parts, and tools are available, complete, and in proper working condition Provide training to field service colleagues and customers as required Our team You will become part of a collaborative and supportive team where you can continue to grow both professionally and personally. Your qualifications Completed vocational training as an Automation Technician, Electrician, Electrical Installer, Electrical Planner, or a comparable technical qualification At least 3 years of professional experience in automation, electrical engineering, or a related technical field; experience with UPS systems (uninterruptible power supply) is an advantage Solid knowledge of electromechanical systems, diagnostic tools, and service processes in an industrial environment Strong customer focus, flexibility in adapting to changing requirements, and a solution-oriented and collaborative approach to teamwork Fluent German and basic English skills for professional communication with customers Willingness to travel, participate in an on-call rotation, and occasionally work weekends; primary service area: Region Central Switzerland Valid driver's license for assignments within Switzerland _________________________________________________________________________ In dieser Position führen Sie Servicearbeiten gemäss den Arbeitsanweisungen sowie den Qualitäts- und Sicherheitsrichtlinien von ABB durch. Sie stellen täglich einen ausgezeichneten Kundenservice sicher, indem Sie Serviceeinsätze planen und diese entsprechend den Anforderungen und Erwartungen der Kunden ausführen. Durch Ihre klare und professionelle Kommunikation tragen Sie zur Kundenzufriedenheit und Kundenbindung bei, indem Sie transparente Informationen zu Zeitplänen, Abläufen und Erwartungen vermitteln. Arbeitsmodell: Aussendienst Diese Position ist Teil der Division Electrification, Smart Power in Baden. Zu Ihren wichtigsten Ansprechpartnern gehören Kunden, Kolleginnen und Kollegen im Field Service sowie das interne Service-Koordinationsteam. Sie sind hauptsächlich verantwortlich für: Zusammenarbeit mit Kunden vor Ort, um Optimierungsmöglichkeiten zu identifizieren und bestehende Herausforderungen zu lösen Durchführung von Serviceeinsätzen, Identifizierung technischer Probleme sowie Durchführung von Analysen vor Ort oder aus der Ferne innerhalb der Servicekategorien und Produktbereiche, für die Sie zertifiziert sind Erstellung von Materiallisten für Serviceeinsätze und Sicherstellung, dass alle erforderlichen Materialien, Ersatzteile und Werkzeuge vollständig verfügbar und in einwandfreiem Zustand sind Durchführung von Schulungen für Kolleginnen und Kollegen im Field Service sowie für Kunden nach Bedarf Unser Team Sie werden Teil eines kollegialen und unterstützenden Teams, in dem Sie sich sowohl fachlich als auch persönlich weiterentwickeln können. Ihre Qualifikationen Abgeschlossene Berufsausbildung als Automatiker/in, Elektriker/in, Elektroinstallateur/in, Elektroplaner/in oder eine vergleichbare technische Qualifikation Mindestens 3 Jahre Berufserfahrung in der Automatisierung, Elektrotechnik oder einem verwandten technischen Bereich; Erfahrung mit USV-Anlagen (unterbrechungsfreie Stromversorgung) ist von Vorteil Fundierte Kenntnisse in elektromechanischen Systemen, Diagnosetools und Serviceprozessen im industriellen Umfeld Ausgeprägte Kundenorientierung, Flexibilität bei wechselnden Anforderungen sowie eine lösungsorientierte und teamorientierte Arbeitsweise Fliessende Deutschkenntnisse und grundlegende Englischkenntnisse für die professionelle Kommunikation mit Kunden Reisebereitschaft, Bereitschaft zur Teilnahme am Pikettdienst sowie zu gelegentlichen Wochenendeinsätzen; primäres Servicegebiet: Region Zentralschweiz Gültiger Führerausweis für Einsätze innerhalb der Schweiz _____________________________________________________________________________ Benefits We offer our employees a range of attractive benefits, including: Attractive compensation package including bonus, 13th-month salary, and Employee Share Acquisition Program (ESAP) Training, development, and career growth opportunities Company vehicle and attractive fleet discounts Contributions toward gym memberships and medical services (IFA) REKA vouchers and discounts through Swibeco More about us ABB Smart Power provides energy distribution solutions for data centers, industrial and manufacturing facilities, critical infrastructure, and commercial buildings. The division's technical teams work closely with industry partners to develop innovative solutions that support growth, the energy transition, and sustainability goals. Its portfolio includes industrial circuit breakers, low-voltage systems, motor starting solutions, and safety devices such as switches and relays. The Power Protection business supports the world's largest data center companies with advanced and energy-efficient UPS solutions. In addition, ABB Ability™ Energy Manager provides a scalable and user-friendly platform that helps organizations save energy and reduce CO₂ emissions. The recruitment process is managed by Talent Acquisition Partner Emma Aslani. Building a cleaner, smarter future takes all kinds of minds: the curious, the courageous, and the creative. That's why we welcome people from all backgrounds and experiences. Ready to make an impact? Apply today or visit https://www.abb.com to learn more about the impact of our solutions across the globe. Why ABB Working at ABB gives you the opportunity to contribute to a healthier and more prosperous world. Add to your story by joining a passionate team, focused on pushing the boundaries of technology to drive performance, shape new business models and find new ways of working that benefit our customers, partners and society. We want you to be proud of being part of ABB. We care At ABB, we care about our people and their stories. We create safe, fair, equitable and inclusive working environments in which our people can succeed and develop, regardless of gender, ethnicity, sexual orientation or cultural, religious or social background. Diverse teams make us stronger. ABB is also committed to a high standard of integrity in everything we do. We grow We help our people succeed and develop, and we empower them to create their own careers at ABB. Our benefits, reward and development programs encompass a wide array of offerings. How to apply Do you want to shape the future, together with us? Get more insights into our recruitment process and find some helpful tips and tricks how to join the team. Make our story your story.