UPS Repair Center Manager - Europe (80-100%)

At ABB, we help industries run leaner and cleaner—and every person here makes that happen. You’ll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world. This position reports to: Service Contract Manager __ Your role and responsibilities In this role, you will be responsible for both the operational excellence of UPS repair activities and the strategic definition of the European repair business model. Beyond managing day-to day workshop operations, this role designs and governs the end-to-end repair framework — including make-or-buy strategy, commercial guidelines, pricing, and process standards — to maximize service quality, profitability, and customer satisfaction across ABB's European UPS service network. The work model for the role is: hybrid This role is contributing to the ELSP. Main stakeholders are European LSO service managers, supply chain, product management, and engineering. You will be mainly accountable for Lead repair operations and drive operational excellence through Lean and continuous improvement methodologies, ensuring cost-effective and high-quality UPS repair services across European locations Define and implement scalable repair business models, pricing frameworks, and commercial processes aligned with European service strategy, including flat-rate pricing and exchange programs Collaborate with European Local Sales Organizations (LSOs), service management, supply chain, product management, and customers to ensure service excellence and resolution of complex escalations Lead, motivate, and develop cross-functional repair center teams while ensuring full compliance with HSE regulations and ABB's core values Qualifications for the role You have 10+ years of experience in service operations, repair management, or service business development, ideally with a UPS or power electronics background You are highly skilled in UPS systems, repair processes, and power electronics lifecycle management You are passionate about operational excellence, strategic thinking, and leading cross-cultural teams across Europe You hold a Bachelor's degree in Electrical Engineering, Business, Supply Chain, or equivalent vocational technical education You are at ease communicating in English and Italian, other European languages is a plus More about us ABB Smart Power provides energy distribution solutions for data centers, industrial and manufacturing plants, critical infrastructure and commercial buildings. The Division’s technical Teams work closely with industry partners, delivering advanced solutions that support rapid growth, energy transition, and sustainability objectives. The Division’s portfolio includes industrial circuit breakers, low-voltage systems, motor starting applications, and safety devices like switches and relays. Its Critical Power unit supports the world’s largest data center companies with advanced energy-efficient UPS solutions. The Division’s ABB Ability™ Energy Manager provides a scalable, easy-to-use platform that helps organizations save energy and reduce CO2 emissions. Building a cleaner, smarter future takes all kinds of minds: the curious, the courageous, and the creative. That's why we welcome people from all backgrounds and experiences. Ready to make an impact? Apply today or visit https://www.abb.com to learn more about the impact of our solutions across the globe. Why ABB Working at ABB gives you the opportunity to contribute to a healthier and more prosperous world. Add to your story by joining a passionate team, focused on pushing the boundaries of technology to drive performance, shape new business models and find new ways of working that benefit our customers, partners and society. We want you to be proud of being part of ABB. We care At ABB, we care about our people and their stories. We create safe, fair, equitable and inclusive working environments in which our people can succeed and develop, regardless of gender, ethnicity, sexual orientation or cultural, religious or social background. Diverse teams make us stronger. ABB is also committed to a high standard of integrity in everything we do. We grow We help our people succeed and develop, and we empower them to create their own careers at ABB. Our benefits, reward and development programs encompass a wide array of offerings. How to apply Do you want to shape the future, together with us? Get more insights into our recruitment process and find some helpful tips and tricks how to join the team. Make our story your story.