Service Team Leader (f/m/d) 80-100%

At ABB, we help industries run leaner and cleaner—and every person here makes that happen. You’ll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world. This position reports to: Service Manager __ Your Role and Responsibilities In this role, you will lead a regional service team with diverse expertise in service planning, order processing, and service execution within the Electrification business area. Together with your team, you will ensure comprehensive customer support for Uninterruptible Power Supply (UPS) systems across the German-speaking region of Switzerland. Reporting directly to the Head of Service UPS Systems, you will make a significant contribution to the implementation of the service strategy and the promotion of business growth. Through efficient planning and targeted allocation of resources, while ensuring compliance with established processes, procedures, and guidelines, you will drive high service quality and operational excellence. You will be mainly accountable for: Leading, coaching, and developing a regional service team consisting of Service Coordinators, Order Handling Specialists, Technical Support Engineers, and Field Service Technicians, while fostering a motivating, safe, and performance-oriented work environment. Taking overall responsibility for all service activities, customer orders, and maintenance operations within the region, ensuring the achievement of quality, performance, and commercial targets, maintaining customer relationships, and delivering high levels of customer satisfaction. Providing operational support to the team (approximately 60% of the role) in service planning (FSL), including the review and approval of weekly reports and expense claims. Ensuring the implementation of and compliance with all occupational health and safety requirements. Your Qualifications Technical vocational training in Electrical Engineering, complemented by a job-related advanced qualification at Higher Technical College level (e.g., Certified Technician, Master Craftsman, or equivalent). Strong technical knowledge and hands-on experience in the maintenance, servicing, commissioning, and repair of electrical installations. Experience with power electronics and/or UPS systems. Several years of leadership experience in a similar position. A flexible and resilient personality with strong interpersonal and communication skills. A structured and solution-oriented approach to work and problem-solving. Willingness to travel throughout Switzerland. Proficiency in Microsoft Office applications as well as SAP or other ERP systems. Excellent German and English language skills, both written and spoken; French and Italian are an advantage. Benefits We also offer our employees the following benefits: Employee Share Acquisition Plan (ESAP) REKA credits Exclusive employee discounts (MyDiscounts / Swibeco) Parental leave Contribution towards fitness and health programs Eco Bonus (sustainability incentive) More About Us ABB’s Service Division partners with customers to improve the availability, reliability, predictability, and sustainability of electrical products and installations. The division’s comprehensive service portfolio includes product care, modernization, and consulting services designed to enhance performance, extend equipment lifetime, and achieve new levels of operational and sustainable efficiency. We help our customers keep resources in use for as long as possible, maximize the value derived from them, and recover and regenerate products and materials at the end of their lifecycle. This recruitment process is being managed by Talent Partner Ece Özen. Building a cleaner, smarter future takes all kinds of minds: the curious, the courageous, and the creative. That's why we welcome people from all backgrounds and experiences. Ready to make an impact? Apply today or visit https://www.abb.com to learn more about the impact of our solutions across the globe. Why ABB Working at ABB gives you the opportunity to contribute to a healthier and more prosperous world. Add to your story by joining a passionate team, focused on pushing the boundaries of technology to drive performance, shape new business models and find new ways of working that benefit our customers, partners and society. We want you to be proud of being part of ABB. We care At ABB, we care about our people and their stories. We create safe, fair, equitable and inclusive working environments in which our people can succeed and develop, regardless of gender, ethnicity, sexual orientation or cultural, religious or social background. Diverse teams make us stronger. ABB is also committed to a high standard of integrity in everything we do. We grow We help our people succeed and develop, and we empower them to create their own careers at ABB. Our benefits, reward and development programs encompass a wide array of offerings. How to apply Do you want to shape the future, together with us? Get more insights into our recruitment process and find some helpful tips and tricks how to join the team. Make our story your story.