Stellenbeschreibung
YOUR MISSION:
You will be the guardian of our most exclusive space, leading the commercial experience for our discerning collectors and VIC clients discovering the soul of Jaeger-LeCoultre through intimate encounters with our Grande Complication masterpieces and the artisans who bring them to life. You will work closely and in full partnership with our client experience & hospitality teams, while contributing to the commercial success of our High watchmaking collections.
WHAT WILL YOU DO AND HOW WILL YOU MAKE AN IMPACT?
Main Responsibilities:
VIC Client Development at our Manufacture
- Ensure exceptional VIC client treatment from initial contact through post-visit follow-up, fostering close collaboration with market teams and HQ departments
- Prepare the VIC Manufacture visit to ensure the right experience (ex. timepiece curation)
- Presentation of Grande Complication timepieces to VIC under the guidance of our Head of VIC Development
- Consolidate data and insights to facilitate client follow-up with close collaboration between markets and other HQ teams
- Prepare reporting on the commercial impact of our Manufacture Lounge
Lounge Commercial Operations Excellence
- Manage day-to-day commercial operations of the Manufacture Lounge (including invoicing, CS, straps, stock management, compliance)
- Centralise and coordinate VICs Manufacture Lounge visits with multiple stakeholders (e.g. Client Experience Team, CRM, Hospitality)
- Contribute to the continuous enhancement of the Manufacture Lounge ambiance
Share with our clients our Maison & timepieces savoir-faire
- Articulate the artistry behind perpetual calendars, tourbillons, minute repeaters, and our most intricate horological achievements
- Translate 190 years of savoir-faire into experiences that resonate with collectors worldwide
- Share the unique story of our Manufacture, where every component is conceived, crafted, and assembled under one roof
- Bridge the worlds of technical mastery and emotional wonder through compelling narratives
WHAT ABOUT YOU?
- Team-oriented mindset with strong leadership and coordination abilities
- Experience managing premium client experiences and operational logistics
- Ability to work autonomously while maintaining collaborative spirit with internal teams
- Fluent in French and English (other languages are strong advantages)
- Client and service orientation, operational excellence
- Strong retail understanding & storytelling mastery
- Sensitive to details & watch enthusiast
- Eager to participate in client and business development
- Discretion and diplomacy, natural communicator
- Capacity to understand multicultural environment
- Genuine passion for Grande Complication and Haute Horlogerie
- First luxury retail experience with proven track record