Incident & Problem Manager (a)

Do you thrive in critical situations where clear coordination and structured decision-making make the difference between disruption and recovery? Are you passionate about turning operational incidents into sustainable service improvements? Then this could be the right opportunity for you. In our Market Unit Financial Services, you will help operate and continuously improve business-critical software solutions in highly regulated environments. As part of a growing managed-services setup, you will drive incident and problem management practices, coordinate major incidents, and contribute to service stability through reporting, service reviews, and continuous improvement. Based on the swissICT Service Manager profile you will play a key role in ensuring operational excellence.